TERMS & CONDITIONS

Terms and Conditions

These terms and conditions outline the contractual agreement between DreamFare and you, the customer, concerning the purchase of travel arrangements and package holidays. The terms that apply to your booking depend on whether you’ve booked a single Travel Arrangement or a Package Holiday with us.

Definitions:

• Travel Arrangements: Include flights, accommodation, car hire, and other travel services featured on our website.
• Supplier/Principal: Refers to the third-party supplier of the Travel Arrangements, such as airlines, accommodation providers, etc.
• We, Us, Our: DreamFare.co.uk.
• You: All persons named on the booking or any of them.

Why You Should Read These Terms: Please carefully read these terms before submitting your booking. They detail who we are, how we sell travel arrangements, how bookings can be changed or canceled, what to do in case of a problem, and other important information.

Charter Flight Arrangements: The price shown on the confirmation invoice will not be subject to any surcharges.

Scheduled Flight Arrangements: As scheduled airlines reserve the right to increase prices at any time, the price shown on the confirmation invoice will ONLY be guaranteed once full payment is received before the due date.

Government Action: Due to certain Government Actions, our fares guarantee may not cover increases, such as obligations of VAT or passenger levy.

Flights: Flight details, including flight number, schedule, and destination airport, are shown on your invoice/ticket. All flights must be reconfirmed 72 hours before departure.

Check-In Times: First & Business class passengers should check in at least 2 hours before departure, while Economy class passengers should check in at least 3 hours before departure.

How We Book: No booking will be confirmed unless the required deposit has been received. Once the customer accepts the booking, we collect passenger details and make the reservation with a deposit.

Deposit Collection: After accepting the booking, we charge a deposit based on the agreed price. Deposits are non-refundable if the remaining amount is not paid by the due date.

Remaining Balance Payment: After paying the deposit, we send an invoice confirmation with our company bank details and an agreed due date. Once we receive the full amount, we issue the e-ticket.

E-Ticket Issuance: E-tickets are sent to customers based on the following criteria:

• Passengers traveling after 2 or more months of booking receive the e-ticket within 7 days after full payment.
• Passengers traveling after 1 to 4 weeks receive the e-ticket within 24 hours after full payment.
• Passengers traveling within one week receive the e-ticket within 3 to 6 hours of full payment.

Cancellations and Refunds: Refundable tickets are subject to a £20 admin charge plus airline cancellation charges. Air tickets returned for refund are subject to an administration charge per ticket.

Flight Changes: For changing dates, we charge £20 as our admin charge per passenger plus the date change cost, fare, and tax difference costs according to availability.

Special Requests and Medical Problems: We strive to accommodate special requests but cannot guarantee them. Customers with medical problems/disabilities must inform us before booking.

Behavior: Customers are responsible for ensuring their behavior does not offend others or cause damage to property.

Flight Travel Documents: Please note that a “direct” flight may not necessarily be non-stop. We reserve the right to change airlines if necessary.

Passport and Visa: You must obtain valid passports, visas, and other necessary documents. We accept no liability for refusal of entry due to failure to comply with entry requirements.

Travel Documents Checking and Dispatch: It’s your responsibility to check all travel documents issued for accuracy. Documents are dispatched 7 days before departure.

Reconfirming All Flights: You must reconfirm all flights at least 72 hours before departure to avoid any additional costs due to failure to reconfirm.

Flight Changes: Should your flight be canceled, your rights and remedies will be governed by the airline’s conditions of carriage.

Changes by You: If you wish to change any item (other than increasing the number of persons), you’ll have to pay an Amendment Fee per person.

Our Responsibility: We act as a booking agent for third-party suppliers and accept no liability unless caused by our negligence.

Telephone Calls: We reserve the right to randomly record telephone calls for quality assurance purposes.

Law: These terms are governed by English law, and the courts of England and Wales have non-exclusive jurisdiction.