Refund policy

Refund Policy

At Dreamfare.co.uk, we aim to provide a seamless and satisfactory travel experience. Below are the conditions under which refunds will be processed for our customers.

1. If Only the Deposit Amount Has Been Received:

If you have booked with us and paid only the first deposit, and you decide to cancel your reservation, the following conditions apply:

• The entire deposit will be refunded if you do not receive the service promised by our representative.
• The entire deposit will be refunded if the reservation is canceled within 24 hours.
• If the flight details sent by e-mail do not match the contract, the entire deposit will be refunded.
• The entire deposit will be refunded if the airline cancels the flight.

2. If the Total Amount Has Been Received but the Ticket Has Not Yet Been Issued:

If you have paid the balance in full but the ticket has not yet been issued, the following conditions apply:

• We usually issue the e-tickets within 2-3 hours once you pay the balance and send all the tickets to customers by email. However, if the customer requests us to stop issuing tickets in the meantime, or if the airline changes the flight before the issuance, or if the flight is canceled due to weather conditions, the following conditions apply:
  • If the customer voluntarily cancels and there is no problem with the airline, a charge of £20 per passenger will be made for the cost of the service.
  • If tickets cannot be issued due to unavoidable weather conditions, a full refund will be given.
  • If the airline cancels the flight, the customer will receive a full refund.

3. When the Full Amount Has Been Received and the Tickets Have Been Issued:

When the full amount of the ticket(s) has been received and the ticket(s) have already been issued and sent to the email or postal address of the customer, the following conditions apply:

• Once the ticket is issued, the airline’s refund policy applies. Different airlines have different refund policies, and once tickets are issued, we are bound by their ticket refund policies.
• Once the ticket has been issued and used for part of the journey, the airline’s refund policy will apply, as we must adhere to their policies.
• In the event of a passenger’s death, a death certificate must be presented to request a full refund for unused or partially used tickets, which we will then transfer to the relevant airline.
• For non-refundable tickets, only a small portion of the refund may be refunded to us by the airline in the form of certain taxes, which will be passed on to the customer.

For any queries or assistance regarding our refund policy, don’t hesitate to get in touch with us at:

Email: info@dreamfare.co.uk
Phone: +44 20 8129 4875

Thank you for choosing Dreamfare.co.uk. We value your trust and aim to make your travel experience as smooth as possible.